Return Policy

1. Eligible returns

A return may be accepted when the item is unused, unwashed, in its original condition, and accompanied by the original packaging and proof of purchase.

• Items must be returned in resalable condition unless the issue is a confirmed manufacturing defect or shipping damage.
• Custom-made, personalized, altered, or specially prepared items may be excluded from general return eligibility.
• Any item that shows misuse, improper care, or clear wear beyond inspection may be rejected.

2. Wrong or damaged orders

If you receive a wrong, damaged, or defective item, please contact us within 48 hours of delivery and provide clear photos, the order number, and a short description of the issue.

3. Return shipping and inspection

Once the request is reviewed and approved, we will guide you on the return steps. Return shipping or collection costs may apply unless the issue was caused by us, the shipping carrier, or a verified product defect.

4. Refund timing for prepaid orders

When a prepaid order return is approved after inspection, the refundable amount will be returned to the original payment method within approximately 7 to 14 business days, subject to the payment provider and the issuing bank or wallet procedures in Egypt.

5. Non-returnable situations

Return requests may be declined if the request is submitted outside the approved period, if the item is not in acceptable condition, or if the product category is excluded for hygiene, customization, or made-to-order reasons.